Shipping policy
DELIVERY POLICY
HELENA HARTLEY
Free delivery on all orders. Orders are processed within 1–3 working days. Delivery within 8–12 working days.
1–3 working days
Processing:
8–12 working days
Delivery:
FREE delivery
No minimum spend;
Order placed:
Immediately
Processing:
1 to 3 working days
Dispatch:
After processing
Delivery:
8 to 12 working days
DELIVERY TIMES:
Below are the average delivery times for all our orders:
Stage;
Time;
Order processing:
1 to 3 working days (may take longer if the order is placed on a Friday evening or at the weekend)
Estimated delivery
8 to 12 working days after dispatch
HOW TO PLACE AN ORDER
The ordering process on Shop name is as simple as possible. Follow the steps below:
1
Product
Go to the product page and add the item you want to your basket by clicking on the black ‘Add to basket’ button. Make sure you have selected the correct variants.
2
Checkout
Click on “Proceed to checkout”. On the details page, enter your correct address details. Once you have filled in the form correctly, click on “Proceed to dispatch”.
3
Summary
On the “Dispatch” page, check the address details you have entered. It is stated here that all deliveries are completely free of charge. Click on “Proceed to payment”.
4
Payment
Select your preferred payment method. All payments are processed via SSL: you can always rely on a secure payment environment.
5
Confirmation
Click on “Complete your order” and you will be redirected to your chosen payment method. Follow the instructions to complete the transaction. If you encounter any problems, please contact us.
PAYMENT METHODS
At Shop name, all payment methods are encrypted using SSL, which means you can always rely on a secure payment environment.
Credit card
AMEX · Mastercard · Maestro · Visa
PayPal
PayPal account
Deferred payment
EPS
Electronic payment
Sofort
Instant bank transfer
SSL
All payments are encrypted
DELIVERY CHARGES
We cover the delivery costs for all orders.
All our products are delivered door-to-door, completely free of charge. There is no minimum order value required.
ORDER DELIVERY
Have you found the perfect outfit or accessory on our website? We want you to enjoy it as soon as possible! That’s why we guarantee that your order will be processed and dispatched as quickly as possible.
To ensure we can offer fair prices on our products, we’ve chosen to group orders in bulk and dispatch them all at once once we’ve reached the minimum quantity required. Thank you for your understanding and for helping us create a better, more sustainable world.
Please note: like many other online shops, we are very busy and delays may occur. Please bear this in mind when placing your order. We will do our best to dispatch it as soon as possible.
To ensure your order is dispatched today, please contact us by email. Our customer service team will be happy to advise you on the best course of action.